Seeing as how I tried this restarting and retrying technique before and it didn’t work, I honestly wasn’t impressed with your answer. However, because the WD support team has failed to respond to my support case # (that was emailed) for over 2 days, I figured I’d give it another shot. It actually worked. However, in the future, maybe you should link to the area of the website that tells you how to reformat and partition, because it took me a bit to find.
Your instructions were not as helpful as they could have been if you would have done that.
I’m decent with computers (which is why this was so frustrating!) but if you were responding to someone who really doesn’t have that techie ability, they would have been lost.
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Compatible with USB-C and USB-A devices, My Passport for Mac comes equipped to connect with today's latest technology. Designed to fit in the palm of your hand, there’s plenty of space to store a massive amount of photos, videos, music and documents. The drive is probably formatted as NTFS - OS X by default will only read NTFS, and not write to it. You can use a 3rd party utility to add NTFS write support to your OSX system, however. See the answers here for solutions that allow you to do this.